REDEFINED ESTHETICS POLICIES
At Redefined Esthetics, we're passionate about delivering exceptional service to every client who walks through our doors. To help ensure the best possible experience for everyone,
we've put a few simple policies in place.
We kindly ask that you take a moment to review them.
APPOINTMENT BOOKINGS:
At Redefined Esthetics we strive to provide you with the most luxurious and relaxing experience possible. To serve you better and ensure availability, we kindly ask for your cooperation in scheduling your next appointment prior to leaving. This helps us provide you with the best possible experience and allows us to accommodate your preferred times.
CANCELLATIONS:
We understand that unexpected circumstances may arise, however, we kindly ask that you provide a 24-hour notice. Cancellations made less than 24 hours of the scheduled appointment are subject to a $50.00 cancellation fee. Payment is accepted through in person transactions or e-transfers. However, payment must be received prior to re-booking. Please be aware that exceptions can be made at the discretion of the owner.
MISSED APPOINTMENTS WITHOUT NOTICE:
We understand that unexpected circumstances may arise, however, we kindly ask that you provide a 24-hour notice. If unable to do so and have missed your scheduled appointment without providing notice, you will be subject to a $50.00 cancellation / no show fee. Payment is accepted through in person transactions or e-transfers. Please be aware that exceptions can be made at the discretion of the owner.
LATE ARRIVALS:
We understand that unforeseen circumstances may arise, and we appreciate your understanding. If you anticipate being late, we kindly ask that you notify us via text or phone call. We offer a 15-minute grace period for each scheduled appointment. If you arrive after this grace period without prior notice, a $50.00 cancellation / no show fee will apply. Payment of this fee is required before scheduling. Please note - that we will make every effort to accommodate you. However, the results of the service may impacted by the shortened time remaining. If we proceed with your appointment, the $50.00 fee will be waved.
HOURS OF OPERATION:
Redefined Esthetics operates by appointment only. While our regular hours are 10:00 AM to 6:00 PM, we are happy to accommodate our clients by extending our working hours by up to 1 hour when needed. Please note that our extended-hour availability is not always guaranteed.
PAYMENT:
Redefined Esthetics accepts all major credit cards, apple pay, e-transfer and cash. Full payment is due upon the conclusion of your service.
INFILLS VS FULL SETS:
Our eyelash appointments fall under two categories: infills and full sets. Infills are scheduled anywhere from 2-4 weeks. The client’s eyelash set must contain a minimum of 30% eyelash extensions remaining. Note: This is after all outgrown lashes have been removed from the current set. Full sets are completed when a client has zero eyelash extensions present on the natural eyelashes. Clients who have less than 30% eyelash extensions remaining of their current set will also be considered a full set. All clients will be made aware if they are considered a full set prior to completing the service.
AFTERCARE:
For optimal and long-lasting results, details regarding your aftercare instructions will be provided to your prior to ending your service. If your have any questions, please don’t hesitate to ask!
REFUNDS:
Our goal is for every client to leave our salon feeling more beautiful, confident, and empowered than when they arrived. We want you to love your results. If for any reason you are dissatisfied with your service(s), we will make every effort to correct and improve your experience. If a service is performed, and the desired results are not achieved, the technician will work with you to address any concerns. Please note that full payment is still required, and any discounts or additional service fees will be determined at the discretion of the salon owner.
CHILD POLICY:
To ensure a peaceful and relaxing experience, we kindly ask that you make appropriate childcare arrangements prior to your visit. For the safety and comfort of all our clients, we are unable to accommodate children under the age of 10 in the studio. While we absolutely adore your little ones, we want to prioritize your relaxation and the quality of your experience with us.
MINOR TREATMENT POLICY:
Parents or guardians must sign our policy and consent forms on behalf of minor children or teens before their appointment.
GIFT CARDS:
Gift cards are non-refundable and are not redeemable for cash. Redefined Esthetics is not responsible for any lost or stolen gift cards; lost or stolen gift cards will not be replaced.
RESPECTFUL CONDUCT:
At Redefined Esthetics, we are dedicated to providing a relaxing environment where clients can leave feeling confident and empowered. We have a zero-tolerance policy for any form of discrimination, bullying, harassment, including sexual harassment. Clients who engage in disrespectful behavior towards the owner or technician will be asked to settle their remaining balance and leave the salon immediately.
PHOTO CONSENT:
By agreeing to have your photo taken during our services, you acknowledge and give consent for these images to be used by Redefined Esthetics for promotional and marketing purposes. This may include display on our website, social media platforms, and other marketing materials.
LIABILITY:
Waxing Services: While every precaution is taken to ensure safety and comfort during waxing treatments, you understand that there may be risks of irritation, allergic reactions, redness, folliculitis, or discomfort following the procedure. Redefined Esthetics is not responsible for any adverse reactions, including but not limited to burns, scarring, or ingrown hairs.
Eyelash Extensions, Lash Lifts & Tints: You acknowledge that eyelash extensions, lash lifts, and tints involve the use of adhesives and other materials that may cause irritation or an allergic reaction. Redefined Esthetics is not responsible for any irritation, allergic reactions, or damage to natural lashes that may occur as a result of these services. It is your responsibility to inform the technician of any known allergies prior to the service.
Dermaplaning Facials: Dermaplaning is a cosmetic procedure that involves the removal of dead skin cells and vellus hair using a scalpel. While this service is generally safe, you understand that there are risks, including but not limited to skin irritation, cuts, or increased sensitivity, particularly for those with certain skin conditions. Redefined Esthetics is not responsible for any adverse effects or reactions that may arise from this procedure.
Acne Facials: Acne facials are designed to target and treat acne, but individual results may vary. You acknowledge that there may be temporary redness, irritation, or a purging phase following the treatment. Redefined Esthetics is not responsible for any reactions or lack of results following acne facials.
General Disclaimer: You confirm that all information you provided regarding your medical history, allergies, and skin conditions is accurate to the best of your knowledge. It is your responsibility to inform your technician of any pre-existing conditions or concerns. Redefined Esthetics is not liable for any complications arising from undisclosed medical conditions or improper aftercare.
CLIENT PRIVACY & CONFIDENTIALITY:
Confidentiality of Personal Information: All personal, medical, and treatment-related information you provide to us will be kept confidential and used solely for the purpose of delivering personalized care and services. This includes your full name, contact details, medical history, and any other information you share with us during your visits.
Secure Storage of Information: Your information will be securely stored in our system and protected from unauthorized access. All records, including treatment details, will be kept in accordance with applicable privacy laws and regulations.
Use of Information: We will use the information you provide to tailor your treatments to your specific needs, send appointment reminders, or inform you of relevant promotions or updates related to our services. We will not share your personal information with third parties without your explicit consent, except as required by law.
Right to Access: You have the right to request access to any personal or treatment information we have on file, as well as request corrections if necessary. Please contact us directly if you would like to review or update your records.
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PRODUCT USAGE & RECOMMENDATIONS:
Use of Professional-Grade Products During Treatments: All products used during your treatment are selected with your skin’s needs in mind. These products are formulated to achieve optimal results and are available for purchase at our salon for your convenience. We ensure that all products are safe, effective, and suitable for your skin type and concerns.
Home Care Recommendations: Based on your skin analysis and the treatments provided, we may recommend specific skincare products for you to use at home. These products are selected to maintain, enhance, and prolong the benefits of your treatments. Our recommendations are based on your skin type, concerns, and the treatments you receive.
Product Safety & Allergy Disclaimer: If you have any known allergies, sensitivities, or concerns regarding certain ingredients, please inform us prior to your treatment. While we carefully choose the products used during treatments, we recommend that you patch-test any new products, especially for home use, to ensure they are suitable for your skin. Redefined Esthetics is not responsible for any allergic reactions or adverse effects resulting from the use of products, whether used in the salon or at home.
Product Return & Exchange: If you are unsatisfied with any product purchased at Redefined Esthetics, please contact us within 14 days of purchase. We will be happy to assist with returns or exchanges, provided the product is unused and in its original packaging. No returns or exchanges will be accepted for products that have been opened or used, unless they are deemed defective.
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HEALTH & SAFETY GUIDELINES:
Clean & Sterilized Equipment: All tools and equipment used during your treatment, such as facial brushes, waxing spatulas, and applicators, are either sterilized or single-use to prevent cross-contamination.
Disinfection of Treatment Areas: All treatment rooms, including tables, chairs, and surfaces, are thoroughly cleaned and disinfected between each client using hospital-grade disinfectants.
Hand Hygiene: Estheticians will wash their hands thoroughly before and after each treatment and use hand sanitizer as needed.
Disposable Items: We use disposable items, such as gloves, waxing strips, and facial masks, as necessary to ensure the highest level of cleanliness.
Personal Protective Equipment (PPE): All estheticians will wear appropriate PPE, including gloves & masks, during treatments as required by health and safety guidelines.
Safe Practices During Treatments: Skin Integrity - We will not perform any treatments on broken, irritated, or inflamed skin. If you are experiencing any issues with your skin or have recent injuries, please notify us before the service. Right to Refuse Service: If at any time the esthetician determines that a treatment is unsafe due to the client’s health, skin condition, or any other reason, the esthetician reserves the right to refuse service.
Personal Belongings & Valuables: Clients are responsible for their personal belongings. Redefined Esthetics is not responsible for lost or stolen items.
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